Salesforce Administrator

The mission of First Children’s Finance (FCF) is to grow the supply and business sustainability of excellent child care. Founded in 1991, FCF provides business and financial assistance to business owners and leaders in the field of Early Care and Education (ECE). To achieve our goals, FCF works on three levels: Individual Business Level, Community Level and Systems Level. FCF is a national nonprofit organization headquartered in Minneapolis that provides business development programs and/or financing to ECE providers in multiple states, with regional offices in five: Minnesota, Iowa, Michigan, Vermont and Oregon. For more information, see the First Children’s website at: https://www.firstchildrensfinance.org.

Job Summary

FCF is seeking a Salesforce Administrator to help organize, analyze, and improve Salesforce CRM data. The Salesforce administrator will need to acquire a deep understanding of multiple business processes across the organization to better support and optimize the Salesforce system.  Specifically, this position will assist with ongoing management of FCF data throughout its data lifecycle including business administration, data management via import/export, data transformation using lightning experience reports & dashboards, and finally data archiving and protection.

The Salesforce Administrator will serve as an integral part of the FCF central office operations team supporting and collaborating with all nine business units across the organization.  Working with a variety of staff at all levels of technology literacy will be a key component of this position.

This is a hybrid position in our central office in Minneapolis, Minnesota.

Essential Functions

• Provide day-to-day support of Salesforce, including user administration, system configuration, report, and dashboard design; as well as delivery of training, configuration, maintenance, and support required to ensure information is effectively used in decision-making and operations.
• Support and document business rules/requirements for new and existing applications (Form Assembly, MS365, Instrumental, and Marketing Cloud Account Engagement) and assisting in the development process including business process support.
• Salesforce CRM Management: Administer and configure Salesforce or related platforms, including automating processes using out-of-the-box tools.
• System Administration: Provide support and maintenance for internal environments, including customized applications, user permissions, security settings, custom objects, and Flows.
• User Management: Manage user access and permissions, including granting access and access removal as required.
• Troubleshooting and Issue Resolution: Identify, diagnose, and resolve technical problems in Salesforce, escalating and tracking issues appropriately.
• Data Management: Standardize, cleanse, and upload external data into the Salesforce platform to ensure accuracy and data integrity.
• Declarative Development (page layouts, fields, views, validation rules, formula fields, FLOWS and advanced functions specific to the platform).
• Translates business and technical requirements into designs that satisfy the business needs and comply with approved standards and best practices.
• Create and maintain system documentation and training materials.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent in computer science, business or public administration or equivalent.
• Salesforce Administrator Certification required and up to date.
• Strong organizational skills and a proven history of responsibility and follow-through in resolving technical issues.
• Strong understanding of the customary Salesforce data architecture and data relationship capabilities and limitations.
• An aptitude for using Salesforce to provide creative solutions to business challenges and opportunities.
• Data cleaning experience in SQL, R, and/or Microsoft Excel.
• Open-minded, inclusive, and welcoming to all colleagues, clients, and others.
• Practical experience with project delivery and systems development life cycles.

Preferred

• Experience with Salesforce for nonprofits
• Form Assembly Administration & Maintenance experience
• Social service or nonprofit analytics experience
• Project Management experience
• Fast and accurate data cleaning skills with strong attention to detail
• Strong commitment to the mission of FCF

Knowledge, Skills, and Abilities

• Ability to work individually but also as a part of a larger team
• Ability to work independently, manage multiple projects,
• Well-organized and eager to solve problems to a satisfactory outcome
• Effective communication skills and professionalism
• Ability to work effectively with individuals from diverse backgrounds
• Energetic, enthusiastic, with a can-do attitude
• Critical thinking
• Open to learning and accepting constructive feedback
• Good problem solving, analytical skills, and learning agility
• Initiative and a commitment to ongoing improvement
• Takes the initiative to focus on self-study for skills enhancements.

Work Conditions

• Must be able to work on the computer for extended periods of time.
• Ability to travel when needed.

Additional Notes

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from FCF representatives in completing projects or performing duties deemed necessary for the program and FCF success.

Benefits:

Benefits include medical, dental, vision, life, disability insurance, holidays, paid time off, and paid family medical leave. Allowable travel costs are reimbursed.

First Children’s Finance honors candidates’ time and effort in job-seeking by providing transparency regarding compensation. Creating transparency regarding salary information reduces the gender pay gap, and eliminates salary negotiation, which rarely benefits people of color or women. It is a value of our organization to support equitable hiring practices.

To Apply Click the Link:  First Children’s Finance – Salesforce Administrator

First Children’s Finance is an Equal Employment Opportunity /Affirmative Action Employer.